01 — What agents can do
Help that’s always on hand.
An AI agent adds a level of service a website on its own can’t offer. It answers in plain language, at any hour, from your own content — so visitors get help straight away and you get fewer of the same questions.
Connected to your site or app, an agent can point people to the right page, explain how things work, take the details of an enquiry or booking, and pass anything it can’t handle to you.
What an agent can do
Start with the questions you answer most often. That’s usually where an agent earns its place first.
Customer service
First-line answers to everyday questions, with a clear handover to a person when that’s the better option.
Common questions
Opening hours, prices, delivery, policies and the rest of your FAQs, answered from your own content so the answers stay yours.
Finding things
“Where do I find…?” — pointing visitors to the right page, product, document or form instead of leaving them to search.
Learning the ropes
Walking people through how to use your site or app, from signing up to the features they haven’t found yet.
Enquiries and bookings
Gathering the details you need, checking what’s available and passing the request on, ready for you to confirm.
Out of hours and other languages
Help when you’re not there, and in the languages your visitors speak.
How we’ll work together
We’ll agree what the agent should and shouldn’t answer, what it draws on — your pages, documents and the tools you already use — and where it hands over to you. You’ll be able to try it against real questions before it goes live.
We’ll explain the usage costs up front and keep the agent within them. As your content changes, the agent keeps up, and we can extend what it does as you see how people use it.
Not sure whether an agent is right for you? Tell us what your visitors ask most, and we’ll help you decide.
Start an enquiry